We will be introducing a new Total Triage appointment system. This will come into affect from Tuesday 23rd September 2025.
This new system will ensure that every patient requesting an appointment at their GP practice is assessed promptly and efficiently. Reception will no longer book your appointment. Every patient will submit an online form detailing their request and this will be reviewed by the clinician who will assess the urgency and type of care you need.
By using this system, it will allow the practice to prioritize patients based on clinical need, ensuring that those who require immediate attention will receive it promptly. Others will be scheduled accordingly or directed to alternative services.
The practice is aiming to reduce waiting times, and make sure patients receive the right care at the right time.
We understand that you may have concerns about our new system. We want to reassure you that this system is not intended to be a barrier to accessing appointments, particularly for our most vulnerable patients. For those who do not have internet access or are unable to submit an online form, our telephone lines remain open as usual. When you speak to the receptionist, they will go through the questions with you and submit the form on your behalf.
Access to the service
You will be able to access the link from our website from the 23rd September.
The best way to use the service is to register for the NHS App and this will ensure your details are validated and pre-populated in the final personal information page. This will also assist the practice when dealing with your enquiry.
You can also access the service without registration by visiting our website and clicking on the SystmConnect banner.
Can I submit on someone else’s behalf?
Yes, the service allows you to submit a request on someone else’s behalf such as your child or person you are caring for. If you are using the service on someone else’s behalf, you can indicate this on the form under Give your personal details by ticking the box I am using the service on someone else’s behalf and filling in your details.
How will I be contacted by the practice?
The online form allows you to choose your preferred method of contact: telephone or email. If you select telephone, you will either receive a phone call or a text message. If you select email, you will receive an email on the email address you have provided. If a receptionist is submitting the form on your behalf, the system defaults to the preferred method of contact we already hold for you.
How long do I need to wait before I receive a response?
We aim to respond to all requests within two working days. If your problem is urgent, you will be contacted sooner; usually within a few hours.
What if I need an urgent appointment?
We will continue to have a duty doctor every day to deal with urgent problems. Conditions that require a same-day assessment will be booked in on the same day or directed to an appropriate service. A member of our reception team will contact you directly to arrange an appointment after your form has been reviewed by a GP.
What If I have more than one issue?
Please only submit one issue per SystmConnect form so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request.